At Keepcart, your privacy matters. We are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from our website.

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Information We Collect

When you interact with Keepcart, we may collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment details (which are securely processed by trusted third-party gateways). We also gather account data such as usernames, encrypted passwords, saved items, and order history.

In addition, we automatically collect device and usage information including your IP address, browser type, pages visited, referral sources, and device identifiers. We may also retain communication data when you contact us through forms, email, WhatsApp, or support channels.

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How We Use Your Information

We use your information to process and deliver orders, manage your account, personalize your shopping experience, and communicate with you about your orders or promotional offers. It also helps us improve our website and detect any fraudulent or suspicious activity. We may also use this information to comply with legal and regulatory obligations.

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Payment Security

All payment transactions on Keepcart are handled via secure third-party payment gateways. We do not store or have access to your full card information. Our site is protected with SSL (Secure Socket Layer) encryption to ensure your data is secure during transmission.

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Email and SMS Marketing

When you create an account or place an order, you may receive promotional emails or SMS messages from Keepcart. These communications may include offers, product updates, or order-related alerts. You can unsubscribe at any time by clicking the link in any email or by contacting us directly.

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Data Protection and Security

We implement strict security protocols to keep your data safe. This includes SSL encryption, secure login credentials, and restricted access to personal information, accessible only by authorized personnel.

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Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, store session data, and analyze visitor behavior. You can disable cookies in your browser settings, but some features of the website may not function properly if disabled.

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Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share it with trusted delivery partners, payment service providers, and legal authorities, but only when necessary to fulfill your order or comply with the law.

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International Data Transfers

If you are accessing Keepcart from outside Sri Lanka, your data may be processed in Sri Lanka or by our reliable partners in other countries. We take all necessary steps to ensure such transfers are conducted in line with data protection regulations.

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Children’s Privacy

Keepcart is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such a case, we will take immediate action to delete the data.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page along with the effective date of the revision.

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By using Keepcart, you consent to this Privacy Policy and the practices outlined here. We thank you for trusting us with your personal information.