Terms and conditions

Welcome to Keepcart. By accessing our website or making a purchase, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities while using our services.

General Overview

These Terms and Conditions apply to the use of the Keepcart website, our services, and any products offered. We reserve the right to update or change these terms at any time without prior notice. It is your responsibility to review the latest version regularly.

Eligibility

To shop at Keepcart, you must be at least 18 years old or have consent from a parent or guardian. You are required to provide accurate and current personal and payment details, and use the website for lawful purposes only.

Product Information

We aim to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that there will be no errors. Product colors and packaging may vary slightly from images displayed. All prices and availability are subject to change without notice. We reserve the right to limit or cancel orders at our sole discretion.

Orders and Payments

Orders are only confirmed upon successful processing of full or partial payment. We accept various payment methods, including cash on delivery, bank transfers, and debit/credit cards. Payment confirmations and invoices will be sent via email or SMS after completion.

Shipping and Delivery

We provide island-wide delivery across Sri Lanka. Standard delivery times range from 1 to 5 working days, depending on location and stock availability. Keepcart is not liable for delays caused by third-party courier services or unexpected events. Delivery charges will be shown at checkout and may vary based on item size or weight.

Returns and Refunds

Our Refund and Returns Policy explains how and when products can be returned. Return requests must be made within 7 days of receiving the item. Returned items must be unused, in original condition and packaging. Certain product categories, such as personal care or clearance items, may not be eligible for return. Refunds are issued via the original payment method or bank transfer. Please refer to the dedicated policy page for full details.

Privacy

Your personal data is handled according to our Privacy Policy. We use SSL encryption and adhere to data protection standards to safeguard your information during transactions and account use.

Intellectual Property

All content on Keepcart—including text, images, logos, and designs—is the intellectual property of Keepcart or its licensors. Reproduction or distribution without written permission is strictly prohibited. Unauthorized use may result in legal consequences.

Prohibited Use

You agree not to use this website for unlawful activities. This includes interfering with the site’s security, introducing malicious software, exploiting system vulnerabilities, or abusing customer service channels. Such behavior will lead to suspension or legal action.

User Reviews and Feedback

We welcome honest customer reviews and product feedback. However, we reserve the right to remove content that is offensive, false, or misleading. By submitting a review, you grant us permission to use it anonymously for promotional purposes.

Limitation of Liability

Keepcart is not liable for indirect or incidental damages arising from use of the site or products. We are not responsible for issues caused by third-party services, including payment processors or delivery companies. Misuse of products after delivery is solely at the customer’s risk.

Governing Law

These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. All legal matters will be handled under Sri Lankan jurisdiction.

Contact Us

For any questions about these Terms and Conditions, please reach out to us at info@keepcart.lk or contact us through WhatsApp or our hotline. We are here to support you at every step.

By using our website and placing an order, you confirm that you accept these Terms and Conditions. Thank you for choosing Keepcart – your trusted destination for quality and value.